Privacy & Support

Introduction

This page describes how we handle information when you use our mobile applications Ballocity and Sudoku-PuzzleCraft (together, the “Apps”), available on the App Store. It also explains how to get help if something goes wrong.

By using the Apps, you agree to this policy. If you do not agree, please discontinue use of the Apps.

Privacy Policy

Information we collect

We design the Apps to work with minimal data collection. Depending on how you use the Apps and your device settings, the following may apply:

• Information you provide. If you contact us for support, we receive the content of your message and your email address (or other details you choose to include).
• Device and diagnostic data. Apple may provide us with aggregated or diagnostic information through App Store Connect and related tools (for example, crash reports or usage statistics), in line with Apple’s policies and your device privacy choices.
• Data collected by Apple. Installation, updates, and payments may be processed by Apple. How Apple handles personal data is described in Apple’s own privacy materials, which you can review on your device or through Apple’s official documentation.

How we use information

We use the information described above to:

• Operate, maintain, and improve the Apps;
• Respond to support requests and communicate with you when necessary;
• Understand crashes or technical issues and fix bugs;
• Comply with applicable law.

Sharing of information

We do not sell your personal information. We may share information only when required to provide the Apps (for example, with service providers who assist us under strict confidentiality), when you consent, or when the law requires it.

Children’s privacy

The Apps are not directed at children under 13 (or the minimum age required in your region). We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will take appropriate steps to delete it.

Data retention and security

We retain support correspondence only as long as needed to resolve your request and for reasonable record-keeping. We use reasonable measures to protect information we hold, but no method of transmission or storage is completely secure.

Your choices and rights

Depending on where you live, you may have rights to access, correct, or delete certain personal information, or to object to or restrict certain processing. To exercise these rights, contact us using the email below. You can also adjust privacy settings on your device and in your Apple ID account.

Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the Apps after changes means you accept the updated policy.

Technical Support

Need help with installation, gameplay, crashes, purchases, or account-related questions on iOS? We are happy to assist.

Contact

For privacy-related questions or requests regarding Ballocity or Sudoku-PuzzleCraft, contact:

caydance_kalem253@mail.com